Infinity Bots - Historique des incidents

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Historique des incidents

mars 2022

Ticket Panel DNS
  • Résolu
    Résolu

    Issues have been resolved

  • Détecté
    Détecté

    Our ticket panel is currently unavailable as we deal with some DMS issues. Services will he restored again as soon as possible.

    Our ticket system is still online and working however the panel/website for it is unavailable.

févr. 2022

Dropping Collections
  • Résolu
    Résolu

    Issues seem to be resolved at this time. We will continue to monitor for any further issues.

  • Surveillé
    Surveillé

    We have pushed a stable fix for this issue and are currently monitoring the results!

  • Détecté
    Détecté

    We are aware of an issue where our Database may drop the collection when a bot is approved and are working with the Mongoose Team to get this issue resolved. For now please approve and deny bots with caution and let a Dev or Head Dev know when you plan on approving.

New Host/Server Setup
  • Résolu
    Résolu

    All services are coming back online and should be restored within the next 20 mins. Our main site and API are online we are still working on things like the ticket panel.

    Thank you all for your patience during this outage ❤️

  • Mettre à jour
    Mettre à jour

    Services have been restored however we are investigating a issue which is at times causing a choppy connection to the main website.

  • Mettre à jour
    Mettre à jour

    Proxy Services have been set up and configured with additional error handling. We will now begin bringing services back online

  • Détecté
    Détecté

    We are currently working on getting all services moved to our mew host and properly proxied. Please bare with us as this may take some time ❤️

Major Downtime
  • Résolu
    Résolu

    Services have been restored

  • Détecté
    Détecté

    All services are offline while we look for a better, friendly. more reliable hosting provider without all the drama and bullshit. Please be patient while i work out the issues!

Database Instabilities
  • Résolu
    Résolu

    Issues have been resolved

  • Détecté
    Détecté

    We are investigating some issues with our Database which is causing bots to be deleted randomly. This issue appears to be related to some incompatible versions or something of the sort.

    These issues will be resolved at our hosting providers earliest convenience!

janv. 2022

Form Timeouts
  • Résolu
    Résolu

    All issues seem to be resolved with no more issues present throughout the night ❤️

  • Surveillé
    Surveillé

    We are monitoring the results of our fix. All services are once again operational at this time!

  • Identifié
    Identifié

    We have identified the cause of the issue as a deprecated node function. A fix is being deployed right away

  • Détecté
    Détecté

    We are aware of issues causing a 524 error when attempting to Add, Edit or Resubmit Bots and Bot Packs. Our team is looking for a immediate resolution with this error. Next update will be posted within 20 Minutes.

Cluster Inconsistencies
  • Résolu
    Résolu

    Issues with our clusters seem to have been resolved. We will slowly roll out our clusters again throughout the night/early morning hours. Thank you for your continued patience!

  • Surveillé
    Surveillé

    Issues with the client have been patched and we are currently monitoring the results of the changes. If we see no further issues all clusters will be operational again shortly.

  • Identifié
    Identifié

    We have identified the cause of our issues in our Discord Client itself and we are working on a immediate fix for this issue.

  • Détecté
    Détecté

    Our team has reduced our cluster load while we work out some minor backend issues and inconsistencies. Clusters will be restored as soon as possible! All services remain online at this time with the exception of clusters

Increased API Response Time
  • Résolu
    Résolu

    API Response Time seems to be normalized at this time. Thank you for your continued patience <3

  • Détecté
    Détecté

    Our API is currently hitting some pretty excessive response times and I am monitoring the status for a cause. Updates will be posted as necessary.

    Currently the API is live and responsive but may show performance and response time issues

    We apologize for any inconvenience that this may cause.

Degraded Website Performance
  • Résolu
    Résolu

    Everything should be fine at this time however slash commands may be unavailable in our server while discord continues to work out their issues ❤️

  • Détecté
    Détecté

    Some of our websites features and services may be buggy and unresponsive during the current Discord API Outage. We will monitor their status closely and lift this issue when everything has been resolved

Manager Downtime
  • Résolu
    Résolu

    Updated version of the Manager Bot is now live and responsive. Please note that a variety of commands are still unavailable/being worked on

  • Identifié
    Identifié

    Over the next few days we will be rolling out version 2 of our Manager Bot with a improved backend and command structure :D

  • Détecté
    Détecté

    We are working out some backend issues with the manager bot and will have it back online as soon as possible. This shouldn’t effect members as this bot is used primarily for staff 👌🏻

janv. 2022 à mars 2022

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