Infinity Bots - Notice history

All systems operational

API - Major outage

Applications - Operational

Authentication - Operational

Billing - Operational

Discovery - Operational

Documentation - Major outage

Help Centre - Major outage

Profiles - Operational

Programs - Operational

Sanitization - Operational

Servers - Operational

Staff Apps - Operational

Website - Major outage

Widgets - Operational

Notice history

Aug 2021

Short Domain | DNS Propogation
  • Resolved
    Resolved

    Issues have been resolved and all Short Domains are once again working as expected!

  • Identified
    Identified

    This Domain will be added to our DNS. Propagated and Proxied as soon as possible :D

  • Investigating
    Investigating

    We are aware that our dbots.site domain is currently unresponsive, This issue will be addressed as soon as possible and pushed through to our DNS!

API posting issues.
  • Resolved
    Resolved

    Update: The API seems to be working fine. If you have any issues please create a ticket.

  • Identified
    Identified

    Hi all, I am aware we seem to be having some issues regarding you guys posting server stats to the site. Maxim our Contributor has been working hard to get a new and faster API done for us! ❤ We should have this sorted within the next 3-4 weeks! I suggest for now you guys don't post stats as this will rate limit you!

    Sorry for any inconvenience caused! ❤❤

Ticket Panel Downtime
  • Resolved
    Resolved

    This issue has been resolved, downtime was due to a production build error.

  • Investigating
    Investigating

    We are aware of and working on resolving some issues causing our Ticket Panel to not respond or throw a 503 error.

    Please bare with us as we work on getting this resolved the panel side to our tickets will be back online as soon possible ❤️

Site loading slow
  • Resolved
    Resolved

    Everything by the looks if it seems to be running fine! We will keep the eye on this as normal! Thanks for waiting! ❤

  • Identified
    Identified

    Just an update: "Our data centre is having issues with their dns resolvers, I will keep you posted once the issue has been resolved on their end."

  • Investigating
    Investigating

    We are aware that the site is running slow and on some slow loading times, We are looking into this. Sorry for any inconvenience caused! ❤

Connection Timeout
  • Resolved
    Resolved

    Discord has seem to fix this issue, We will still monitor this in the mean time..

  • Investigating
    Investigating

    We are monitoring issues causing random connection time outs on both our main Website and API following Discords connection issues.

    At the moment we are restarting all our services but the issues may remain present we are working on a immediate fix!

Jul 2021

Transcript Failure
  • Resolved
    Resolved

    Ticket Panel is back online and operational.

  • Investigating
    Investigating

    We are aware that our Ticket/Transcript system is offline and we are working hard to get it back online as soon as we can.

    Users can still open and interact with our Ticket System it’s just the transcripts that are down as such this isn’t a immediate concern.

Increased Traffic and Response Times
  • Resolved
    Resolved

    All services have been restored back to our full potential. Everything should be back online and responsive minus a few of our bots which we will boot up soon. Thanks for your patience during this matter ❤️

  • Monitoring
    Monitoring

    We have rolled out a handicapped temporary fix to help us recover from a targeted attack on our Tampa based Servers. All services appear to be back online on a cloud server until our hosting provider is able to to go and move and reset the server.

    All Bot Submissions have been put on hold for the time being to ensure we have all hands on deck to assist in this issue and get it resolved as soon as possible.

    Please feel free to DM Toxic Dev or Maxim if you have any more questions regarding this matter.

    this issue will be left under monitoring status until we are once again fully operational <3

  • Identified
    Identified

    We will be releasing a temporary fix to this issue momentarily please be patient 👍

  • Investigating
    Investigating

    We are aware of and monitoring an increase and server traffic and response times and are doing what we can to mitigate the issues at hand, All services will come and go during this time and we hope to have it resolved as soon as possible.

Connectivity Issues
  • Resolved
    Resolved

    Things are slowly coming back online as the DC mitigates their own issues.

  • Identified
    Identified

    We are currently having outside network connectivity issues similar to the ones we had a week or two ago. Our host is looking into it and will provide updates once these issues have been resolved.

Datacenter/Database Outage
  • Resolved
    Resolved

    This issue has been resolved, all services should we working as normal but we’re continuing to monitor the issue.

  • Investigating
    Investigating

    We are currently investigating an issue causing most of our services to crash unexpectedly and will post updates on the status as necessary.

Datacenter Outage
  • Resolved
    Resolved

    This incident has been resolved, all services are online.

  • Monitoring
    Monitoring

    Our host will be restarting all of their servers to push some network updates, please hold.

  • Identified
    Identified

    We are continuing to work on a fix for this incident, services are coming back online now.

  • Investigating
    Investigating

    Our host is currently looking into issues with their data centers connectivity, services are degraded and some things have been booted offline while others are just struggling to send packets.

    We will keep everyone updated when we find the root cause to this set of issues that have been happening over the past 2 days.

Jun 2021

Unexpected Downtime’s
  • Resolved
    Resolved

    All issues have been resolved following some minor Server and Dependency Updates.

  • Identified
    Identified

    Issues have been identified as Updates from our Data Center/Hosting Provider. All services are actively being restored and all should be once again operational within a few minutes.

  • Investigating
    Investigating

    We are currently investigating issues which caused all of our services to crash unexpectedly. Please be patient while we investigate and restore our services.

Discord/Cloudflare Outage
  • Resolved
    Resolved

    All issues have been resolved and services have been restored ❤️

  • Monitoring
    Monitoring

    Issues have been resolved and all services are coming back online but may still be unavailable for some users based on location as Cloudflare is still actively doing some Upgrades to their Datacenter.

    We will be downgrading this incident to “degraded performance” and will continue to monitor the Cloudflare status

  • Update
    Update

    We are continuing to monitor the status of the issues at hand and will post an update as soon as one is available. Currently discord is having issues with all US East based Servers

    This status update is just to update the affected services. As a few more have began to fail

    Monitor this issue here: Discord Status

  • Identified
    Identified

    Discord is having connection issues with everyone on their east servers, which means basically all of our discord services are having connection issues. I'm actually unable to login to Discord itself, so I'm sure our bots/website is having issues as well.

    You can find more information relating to the Discord outage at the link listed below. https://discordstatus.com/incidents/wfbt39xmfys9

Data Center Blip
  • Resolved
    Resolved

    Our data center had a internet outage blip that lasted under 2 minutes long, all services are back online at this time.

Jun 2021 to Aug 2021

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