Infinity Bots - Historique des incidents

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Historique des incidents

sept. 2021

Aucun incident signalé ce mois-ci

août 2021

Short Domain | DNS Propogation
  • Résolu
    Résolu

    Issues have been resolved and all Short Domains are once again working as expected!

  • Identifié
    Identifié

    This Domain will be added to our DNS. Propagated and Proxied as soon as possible :D

  • Détecté
    Détecté

    We are aware that our dbots.site domain is currently unresponsive, This issue will be addressed as soon as possible and pushed through to our DNS!

API posting issues.
  • Résolu
    Résolu

    Update: The API seems to be working fine. If you have any issues please create a ticket.

  • Identifié
    Identifié

    Hi all, I am aware we seem to be having some issues regarding you guys posting server stats to the site. Maxim our Contributor has been working hard to get a new and faster API done for us! ❤ We should have this sorted within the next 3-4 weeks! I suggest for now you guys don't post stats as this will rate limit you!

    Sorry for any inconvenience caused! ❤❤

Ticket Panel Downtime
  • Résolu
    Résolu

    This issue has been resolved, downtime was due to a production build error.

  • Détecté
    Détecté

    We are aware of and working on resolving some issues causing our Ticket Panel to not respond or throw a 503 error.

    Please bare with us as we work on getting this resolved the panel side to our tickets will be back online as soon possible ❤️

Site loading slow
  • Résolu
    Résolu

    Everything by the looks if it seems to be running fine! We will keep the eye on this as normal! Thanks for waiting! ❤

  • Identifié
    Identifié

    Just an update: "Our data centre is having issues with their dns resolvers, I will keep you posted once the issue has been resolved on their end."

  • Détecté
    Détecté

    We are aware that the site is running slow and on some slow loading times, We are looking into this. Sorry for any inconvenience caused! ❤

Connection Timeout
  • Résolu
    Résolu

    Discord has seem to fix this issue, We will still monitor this in the mean time..

  • Détecté
    Détecté

    We are monitoring issues causing random connection time outs on both our main Website and API following Discords connection issues.

    At the moment we are restarting all our services but the issues may remain present we are working on a immediate fix!

juil. 2021

Transcript Failure
  • Résolu
    Résolu

    Ticket Panel is back online and operational.

  • Détecté
    Détecté

    We are aware that our Ticket/Transcript system is offline and we are working hard to get it back online as soon as we can.

    Users can still open and interact with our Ticket System it’s just the transcripts that are down as such this isn’t a immediate concern.

Increased Traffic and Response Times
  • Résolu
    Résolu

    All services have been restored back to our full potential. Everything should be back online and responsive minus a few of our bots which we will boot up soon. Thanks for your patience during this matter ❤️

  • Surveillé
    Surveillé

    We have rolled out a handicapped temporary fix to help us recover from a targeted attack on our Tampa based Servers. All services appear to be back online on a cloud server until our hosting provider is able to to go and move and reset the server.

    All Bot Submissions have been put on hold for the time being to ensure we have all hands on deck to assist in this issue and get it resolved as soon as possible.

    Please feel free to DM Toxic Dev or Maxim if you have any more questions regarding this matter.

    this issue will be left under monitoring status until we are once again fully operational <3

  • Identifié
    Identifié

    We will be releasing a temporary fix to this issue momentarily please be patient 👍

  • Détecté
    Détecté

    We are aware of and monitoring an increase and server traffic and response times and are doing what we can to mitigate the issues at hand, All services will come and go during this time and we hope to have it resolved as soon as possible.

Connectivity Issues
  • Résolu
    Résolu

    Things are slowly coming back online as the DC mitigates their own issues.

  • Identifié
    Identifié

    We are currently having outside network connectivity issues similar to the ones we had a week or two ago. Our host is looking into it and will provide updates once these issues have been resolved.

Datacenter/Database Outage
  • Résolu
    Résolu

    This issue has been resolved, all services should we working as normal but we’re continuing to monitor the issue.

  • Détecté
    Détecté

    We are currently investigating an issue causing most of our services to crash unexpectedly and will post updates on the status as necessary.

Datacenter Outage
  • Résolu
    Résolu

    This incident has been resolved, all services are online.

  • Surveillé
    Surveillé

    Our host will be restarting all of their servers to push some network updates, please hold.

  • Identifié
    Identifié

    We are continuing to work on a fix for this incident, services are coming back online now.

  • Détecté
    Détecté

    Our host is currently looking into issues with their data centers connectivity, services are degraded and some things have been booted offline while others are just struggling to send packets.

    We will keep everyone updated when we find the root cause to this set of issues that have been happening over the past 2 days.

juil. 2021 à sept. 2021

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